Leadership Philosophy

Servant Leadership

A servant leader asks:

“What do my team and clients need from me—and how can I show up for them?”

What Does It Look Like in a Salon?

It’s not about titles. It’s about actions. A servant leader in a salon might:

  • Jump in to help during a rush, even if they’re not scheduled behind the chair

  • Celebrate someone else’s win—even if it could’ve been “their” client

  • Check in with a teammate who’s having a rough day

  • Coach with kindness, not criticism

  • Lead by example in professionalism, attitude, and work ethic

John Maxwell’s

Five Levels of Leadership

John Maxwell’s Five Levels of Leadership is a framework for understanding how leaders grow their influence over time. It begins with Position, where people follow because they have to. As trust builds, leaders move to Permission, where people follow because they want to. At the Production level, leaders gain influence by getting results and driving team success. People Development follows, where leaders invest in others and help them grow. Finally, the Pinnacle level is reached when a leader’s influence transcends their role—earned through respect, legacy, and developing other leaders. This model shows that true leadership isn’t about authority, but about relationships, results, and impact.

Traction EOS

At Stevens Great, we use a leadership system called Traction EOS—Entrepreneurial Operating System to help us lead smarter. It gives us tools to get to the root of problems instead of putting out fires.

This wheel shows an overview of everything Traction EOS teaches and how it buckets and breakdowns priorities.