Performance Growth Plan
The Performance Growth Plan (PGP) is a required and important part of your business’ success. The PGP is intended to connect with, and support franchisees and their salon management teams. This collaborative effort is designed to coach, brainstorm, share best practices, and recognize success all while supporting the growth of the salon. When you and your team experience a PGP, you should leave with confidence and a sense of purpose to set your own specific goals for your organization to grow customer counts.
Salon Visit Schedule
A PGP will be conducted at each salon every nine months. During that time, the Operations specialist will conduct the PGP and the Facility Review. The nine-month span gives salon teams a chance to achieve the goals set by the franchisee, as well as resolve any issues that may have come up during the previous PGP visit.
What you can expect
Pre-call
Prior to the PGP, your Operations specialist will contact you to discuss progress in your salon, your goals and the direction of your organization, as well as celebrate successes. This is an opportunity for you to collaborate with the Operations specialist on how to achieve your vision within your salons and the Great Clips system. During this call salon visits will be scheduled, and any outstanding compliance stemming from any previous facility or PGP will be reviewed. We encourage you to join your salon management team at the visit.
Note: The pre-call is intended to be a connection with the franchisee. If you as the franchisee would prefer your general manager to be the contact for the pre-call and to discuss any compliance, you will need to provide written consent to your Operations specialist.
Salon visit
During the salon visit, the Operations specialist will observe the salon team in executing the 5 Steps to Delivering GREAT. The Operations specialist will also review environmental, required, and facility standards.
The Operations specialist will consult and collaborate with the salon manager through open conversation to explore how to achieve the next level of growth for the salon based on the franchisee’s goals and vision. When the specialist leaves the salon, the salon team should feel empowered with a sense that they could "take on the world" and achieve their goals.
Post visit
After the in-person salon visit, the designated operator will be emailed a report on the PGP visit, which summarizes the visit and consultation with the manager, and includes the brand measures performance, business metrics, environmental, and required standards outcomes. The franchisee may use this report to set goals with your salon management team.
Scoring
The PGP focuses on consulting, supporting, and coaching your salon team; Great Clips, Inc. does not recommend franchisees share scores with salon managers. Instead, Great Clips, Inc. recommends that your conversation with the manager focus on celebrating the team’s success and reviewing the actual plans for achieving future goals. Watch this short video on the PGP scoring methodology:
The scoring is based on the Brand Measures. Using the outcomes of these areas provides a score based on performance, not on subjectivity. Below is the scoring based on salon age and performance.
Performance Growth Plan: Standards, Guidelines and Scoring
The PGP will review the past 9-months of Brand Measures and assign points based on performance level. Performance Excellence Brand Measures will receive four points, Performance Growth three points, Performance Minimum two points, and Performance Warning measures will receive one point.
Note: New salons will receive 4 points for Customer Count Growth until the salon is 25+ months.
The maximum number of points for the nine-month Brand Measures is 28 with a minimum of 7.
The PGP also reviews the last three months of Brand Measures, focusing on the outcomes of Customer Count and Customer Count Growth. For each of the categories, a Trend Point will be added to the score if Customer Count and/or Customer Count Growth are in Performance Excellence or Performance Growth.
Note: New salons will receive 1 trend point for Customer Count Growth until the salon is 25+ months.
Compliance
Great Clips Required Standards: The purpose of required standards is to ensure that the salon is meeting operating requirements for a Great Clips salon. All required standards must be met at each salon visit. If one or more of the required standards are not met, a compliance violation will be issued. The compliance violation will remain in effect until all required standards are met at the next PGP visit or through the Green Flag process. Required standards eligible for Green Flag process are Product, Privacy and Licensing, Operating Hours, and Training. Other Required Standards compliance violation will remain in place until the next PGP visit when all Required Standards are met.
Great Clips Environmental Standards: PGP environmental standards must be met at each visit. If three or more environmental standards are not met, the standards will be marked as Action Required and a compliance violation will be issued. The compliance violation will remain in effect until four or more Environmental Standards are met through the Green Flag Process or met at the next PGP visit.
Low Score: PGP minimum scoring must be met at each visit. If a salon scores 7 or less a compliance violation will be issued. This will remain in place until the next PGP. For the low score compliance violation to be green flagged, the salon must score in the Performance Minimum or better at the next salon visit. All PGP compliance violations will be issued as Warnings for the initial instance; if the issue is not resolved during the warning period, at the next PGP, the compliance violation will escalate to Restriction per the Compliance Policy.
*PGP score compliance will stay in place for the PGP cycle. All other PGP-related compliance can be green flagged except for Authorized Services, Pricing Structure, and Scoring.
