Facilities and Technology
Facilities Emergencies
Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact. A facility request only needs to be completed if you are NOT intending to schedule repair yourself! Additionally if the cost of the repair is going to be above $500 you most have permission from your GM to schedule the repair.
By Spring 2026 all managers will be expected to schedule their own facility requests entirely. The facility request form will be modified to just report back completed repairs.
Any of the vendors listed below have previously worked with us and likely already have a credit card (ending in 1054 or 8788) on file or billing details associated with Stevens Unlimited, or under the name Sam Stading (phone: 612-710-4601).
If the vendor prefers to email an invoice for later payment, they may send it directly to Becki at withani@outlook.com . If a bill is mailed to the salon please immediately take a picture and send to Becki!
For any mailed correspondence, our billing address is:
Stevens Great PO Box 2075 Billings, MT 59103 .
In case of an urgent payment need, our Regional Support Leaders are equipped with a company credit card and can process a payment on the spot.
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If you are unable to lock the door and it is time to close the salon, please contact Per Mar Security Services customer service at 1-866-441-7487 and ask specifically for emergency after hours repair.
If a lock is sticking or is hard to lock/unlock please contact Per Mar and wait for normal repair instead of an emergency after hours service call.
Our local tech can be reached at:
Cell 612-363-6954
If you do ever try to reach someone in lock or dispatch on the direct line and do not get either Sue in dispatch, D in lock sales or Pat who is the lock manager just hang up and try back in a few minutes or just simply contact D at the contact info above.
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Remove the batteries from the thermostat, turn it off for 15 minutes, and insert brand new batteries.
If this does not resolve the issue please contact contact a vendor and schedule repair yourself using the preferred vendor list at the bottom of this page and contact.
Please ask other salons in your pod for space heaters or fans to temporarily relieve the situation. If no space heaters are available you may do a paid out to purchase one locally.
Oftentimes it takes a few hours or sometimes even a day or two to find an available tech to come out so we must prepare for that scenario. If a tech arrives on site and needs roof access there is a list of codes further below for each salon.
If you have NO HEAT, the temperature is supposed be lower than 20 degrees overnight, and it is within 2 hours of the salon closing, then you can contact an emergency technician directly. Twin Cities salons can call Fixed Assets at 763-200-9333. Duluth salons can call Jamar at 218-628-1027. Both of these companies have keys to our salons (however if there is an exterior mall door an employee will have to let them in.)
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Check the Power
Make sure the machine is plugged in securely and the outlet has power. Try plugging in another device to test the outlet. Also, check if the breaker has tripped in the fuse box.Inspect the Door/Lid
Most washers and dryers won’t start if the door or lid isn’t fully closed or the latch is faulty. Open and firmly close it again.Look for Error Messages
Some machines display error codes—write it down and look it up in the user manual (often available online with the brand/model number).Clean the Lint Trap (Dryer Only)
A full lint trap can cause a dryer to stop or overheat. Clean it out and try restarting the cycle.Check the Water Supply (Washer Only)
If the washer won’t fill, make sure the water valves are turned on and the hoses aren’t kinked or clogged.If this does not resolve the issue please contact a vendor and schedule repair yourself. Please see the preferred vendor list at the bottom of this page and contact.
It oftentimes can take a few days to find an available tech and/or order parts for a repair. Please plan an alternative plan with your team for this time period while waiting for repair. Some ideas include bringing laundry to a nearby location, having a stylist bring laundry home, or taking laundry to a laundromat. We cannot let the dirty laundry pile up indefinitely and must work as a team to find a temporary workaround.
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Typically our landlords repair any roof issues or leaks at their cost. If the leak is found to be something unrelated to the roof, like the HVAC is leaking, we would then need to call the appropriate HVAC repair company. Always start with the landlord in a ceiling leak situation and they will point you in the correct direction!
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It is of the utmost importance that our exterior signs are always in working order, lit corectly, and visible to the customers. Typical issues we see are timers not being set correctly or a bulb needing replaced. Please treat a dark sign with extreme urgency!
You are able to contact any local exterior sign repair company to schedule a service call. In the past we have typically used the following companies.
Albrecht Sign Company at (763) 754-2899. https://albrechtsigns.com/
Yesco at (763) 432-6923 https://www.yesco.com/twincities/
Facilities Basics
Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact. A facility request only needs to be completed if you are not intending to schedule repair yourself! Additionally if the cost of the repair is going to be above $500 you most have permission from your GM to schedule the repair.
By Spring 2026 all managers will be expected to schedule their own facility requests entirely. The facility request form will be modified to just report back completed repairs.
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Credit card (MasterCard and Visa) stickers can be purchased directly from your bank or credit card processor.
"Store Hours" decals are purchased through the Facilities & Purchasing department. Contact: FPOrders@greatclips.com .
"Walk Right In" decals are available through Salon Innovations at (800) 433-5980.
"Product" decals are provided with your Salon Innovations product order.
“Hundreds of Styles, One Great Haircut” decals are available through Ideal Printers at (877) 377-0133.
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The Relax design complete Merchandiser Price Tag System kit includes:
25 individual plastic strips
2 complete sets of price tags
1 packet of set-up instructions
1 set of planograms by SKU
To order, contact Salon Innovations at (800) 433-5980.
Reference GC code: 2821K
Price: $134.95
The Greenlight design Merchandiser Price Tag System kit includes:
GL Small Merchandiser Price Tag Kit
40 plastic holders
10 magnetic holders
GL Large Merchandiser Price Tag Kit
48 Plastic holders
12 magnetic holders
The Greenlight Merchandiser Price Tag Systems are available through Facilities & Purchasing. To order, email FPOrders@greatclips.com.
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Lobby Area Walls: PT1 is Sherwin Williams SW7643 Pussywillow, primer/color A-87
Cutting Area Walls: PT2 is Sherwin Williams SW7631 City Loft, primer/color A-87
Focal (Rear) Walls: PT3 is Benjamin Moore 2045-20 Lawn Green, Primer Color 046
For Sherwin Williams use Super Paint satin interior latex.
For Benjamin Moore use Regal Select latex pearl finish #550.
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Shop vacs are ordered by completing a facility request OR you can ask your GM to purchase locally at a Home Depot, Menards, etc. We use 15 gallon Shop Vacs or Eye Vacs if an automated vaccuum is preferred.
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Stations and desks are required to not have exposed screws or chipped laminate per Great Clips requirements. Edge guards, tool holders, and screw covers can be purchased directly from Facilities and Purchasing to be sent to the salon at F&POrders@greatclips.com . There is a credit card on file ending in 1054 for the Twin Cities and 8788 for Duluth salons to charge the purchase to .
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Bathroom lightbulbs and sometimes even backroom lightbulbs can easily be replaced with a simple stop at Walmart and a paid out for the bulb. If a cutting floor lightbulb is out, and it urgently needs replaced (before Fixed Assets comes for quarterly maintenance), you can likely remove the lightbulb and buy a match at a nearby Home Depot or Menards. If replacing the light bulb does not resolve the situation then you may need to call an electrician for the ballast to be replaced.
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We have a large extra stock of chair and shampoo parts at either our Ham Lake or Buffalo location salons. Please reach out to that salon manager specifically and call the salon first to see if a part can be picked up.
If no part is available, managers can order chair and sink replacement parts from the secure Collins Manufacturing website, salon.parts. This site is specifically for Great Clips franchisees and provides photos of all chairs and sinks in Great Clips salons.
Please reach out to Sam if you need the username and password for salon.parts .
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Most minor bug, ant, or insect issues can be resolved quickly with a simple, local solution. For occasional ants, spiders, or similar pests, please make a paid out to purchase pest-control products from Target or Walmart and address the issue promptly.
A key prevention factor in avoiding pest problems is keeping the back room clean and food-free. Snacks, treats, open drinks, and garbage left in the back room are one of the biggest attractants for insects. Even small crumbs, candy wrappers, or uncovered trash can quickly draw ants and other pests into the salon.
Best practices include:Store snacks in sealed containers only
Remove food and garbage daily
Keep trash cans covered and emptied regularly
Wipe down counters, break areas, and floors consistently
Being proactive with cleanliness greatly reduces the likelihood of pests becoming a recurring issue.
Bees or hornets should typically be handled by contacting the landlord, as these are usually exterior or structural concerns.
If a deeper or ongoing pest issue exists that cannot be resolved with basic products, please submit a Facility Request and request a pest technician. Pest companies often require ongoing service contracts, which is why we aim to resolve minor issues internally whenever possible before escalating.
Recommended and Frequently Used Vendors
All of the vendors listed here have previously worked with us and likely already have a credit card on file or billing details associated with Stevens Unlimited, or under the name Sam Stading (phone: 612-710-4601).
If the vendor prefers to email an invoice for later payment, they may send it directly to Becki at withani@outlook.com . If a bill is mailed to the salon please immediately take a picture and send to Becki!
For any mailed correspondence, our billing address is:
Stevens Great PO Box 2075 Billings, MT 59103 .
In case of an urgent payment need, our Regional Support Leaders are equipped with a company credit card and can process a payment on the spot.
Fixed Assets Quarterly Schedule
This is the 2026 Calendar tentatively showing what Month and Week Fixed Assets will be at your salon for Quarterly Maintenance.
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Both Jamar and Fixed Assets have master keys to all salons in our company. Fixed Assets does all quarterly maintenance and many repairs company wide. Jamar helps in emergency situations in Duluth.
Jamar (Duluth area)
dispatch@jamarcompany.us
218-628-6020Fixed Assets (All salons)
service@fixedassetsmn.com
763-200-9333 -
JM Electric, LLC (Blaine and north area)
612-201-6319
http://www.jmelectricmn.com/Ready Watt Electric (Blaine/West Metro)
Scott Eichmann
763-227-7817
Knight Light Electric (Circle Pines)
612-930-6033
https://www.knightlightelectricians.com/Mully Electric (Buffalo)
763- 445-0080
dylan@mullyelectric.comAugust Electric (St Cloud)
320-251-2658Duluth Electrical
218-390-2819 (okay to text)
http://www.duluthelectrical.com/
john@duluthelectrical.comNEI Electric
http://www.neielectric.com/
St. Paul
651-771-1000
St Croix Falls WI
715-483-3854 -
Finken Plumbing and HVAC
https://finkens.com/
877-346-5367
Locations in Brooklyn Park, Litchfield, St. CloudMidSota Plumbing and Heating
St. Cloud
320-251-2720
https://midsotaplumbing.com/contact/DripDrop Plumbing
Serves Pine City and Cambridge
https://www.dripdropplumbingmn.com/
651-210-9175
dripdropplumbing@gmail.comBredal Plumbing
763-424-2646
Plymouth and BlaineComfort Systems Plumbing
St. Croix Falls WI
715-483-9036
info@comfortsystems.org
https://www.comfortsystems.org/TM Johnson Plumbing & HVAC
Tom Johnson
763-689-3141
tom@tmjohnsonbros.com
CambridgeAqua Wizard /Jason
located in New Brighton, serves Blaine and metro area
763-464-2101RJ Mehrman and Sons
218-525-9974
Duluth AreaHometown Plumbing
located in Ham Lake, has done repairs in Blaine, NW, SCF and usually very fast same day service
763-755-6886
www.hometownplumbing.net
hometownplumbing@comcast.netAbel Plumbing
West metro plumber for anywhere within a 35 mile radius of Buffalo. Will service Plymouth, Blaine also.
952-292-3948
info@abelplumbingmn.com
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Comfort Matters
Preferred Metro area vendor
763-515-0166
Monticello, Buffalo, Big Lake, Robbinsdale, Plymouth, Blaine, RogersLimitless Mechanical (Willmar)
320-455-7295
BK Plumbing and Heating (Willmar)
320-905-5542Plumbing and Heating of Willmar
320-235-4962Foster Mechanical
Hutchinson
320 583 2551
seth@fostermech.comAirtech Thermex
952-278-4621
Jolsen@airtechthermex.com
PlymouthFinken Plumbing and HVAC
https://finkens.com/thank-you/
877-346-5367
Locations in Brooklyn Park, Litchfield, St CloudAir Max LLC
PO Box 364
Rockville MN 56369
(320) 252-5602
Service St. Cloud and SartellCarlson & Stewart
St Cloud
507-532-2576
McDowall Comfort Management
Waite Park, MN
320-203-9336
mcdowallco.com
Service St. Cloud Sartell and HutchAir Mechanical
Circle Pines and metro area
customerservice@customerservice.airmechanical.com
763-434-7747Gartner Refrigeration
Rick
218-722-4439
For Cloquet/DuluthCarlson Duluth Company
218-727-0063JoJo's Comfort Air
Out of SCF but willing to travel to Pine City, Cambridge
651-242-0577
jojoscomfort@gmail.comTM Johnson Plumbing & HVAC
Tom Johnson
763-689-3141
tom@tmjohnsonbros.com
CambridgeMidSota Plumbing and Heating
St. Cloud
320-251-2720
https://midsotaplumbing.com/contact/ -
Appliance Solutions
Ham Lake Office-651-300-1410 After Hours Emergency 651-755-2584
https://appliancesolutionsmn.com/contact/M&H Appliances (St Cloud)
320-251-9581
Ontime Appliance Repair Service (Blaine)
612-636-1370Omega Force Appliance Repair
(out of Rogers, serves St. Cloud, Twin Cities, Western WI)
763-390-6267
Kostreba Appliance Services Center St. Cloud
(320) 255-1180
https://kostrebaappliance.com/Apple River TV and Appliance (for Saint Croix Falls) 715-268-7882
Daak Refrigeration & Appliance (Hutchinson)
320-587-6613
The HomeSource Store (Hutchinson)
320-234-6700
Daugherty Appliance
Duluth
218-722-3925
Cloquet
218-879-1575
Stronghammer Appliance (Blaine, West Metro, Plymouth)
612-930-2349
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Albrecht Sign Company at (763) 754-2899
Yesco at (763) 432-6923
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Miller Duluth and Cloquet locations:
Alex | C S Window Washing 218-800-7337
Denfeld location:
Radiant Windows 218-721-2323
Hutchinson and Willmar
Squeegee & Me 320-365-1247
Twin Cities salons are serviced by:Citywide 763-421-3345
Facilities Tips
Below is a list of best practices and tricks used to keep your salon looking it’s best!
Shampoo Bowl Stains
Cleaning tough lime stains off the shampoo bowls can be resolved with an acidic tile/grout cleaner and completed with a kitchen and bath polish. Please use gloves and do a test area first to ensure no damage to the bowl! These products can be purchased at Home Depot or Lowes locally.
Rust on Chrome
Small areas of rust can be covered with heavy duty chrome colored spray paint. These products can be purchased at Home Depot or Lowes locally. Please take the chair outside to paint where there is ventilation.
Technology Basics
If the internet goes down in the salon or you need technical help please restart the Meraki modem as a first step. Then troubleshoot with the following:
One Net is our internet and phone provider in ALL LOCATIONS. 952-960-1010
ICS (for software issues like Online Check In) 1-800-735-1436
Foundation (for hardware issues like a monitor or Ipad not working) 1-844-928-2336.
If you have called all three of these resources and have no resolution, troubleshoot with your Regional Support or with Sam at 612-710-4601.
It is VITALLY important if your Online Check In goes down to call ICS immediately and persistently troubleshoot until it is resolved.
Below is picture of the Meraki router. The white light will show when everything is working correctly. It will show purple if you are running on your SIM card/backup internet.