Facilities and Technology

Facility Management Dashboard

Click on the dashboard to troubleshoot repairs in salon, make supply requests, or complete an audit of your salon facilities.

Click on the Key Request form to update key records for your salon.

Facilities Emergencies

Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact. A facility request only needs to be completed if you are NOT intending to schedule repair yourself! Additionally if the cost of the repair is going to be above $500 you most have permission from your GM to schedule the repair.

By Spring 2026 all managers will be expected to schedule their own facility requests entirely. The facility request form will be modified to just report back completed repairs.

Any of the vendors listed below have previously worked with us and likely already have a credit card (ending in 1054 or 8788) on file or billing details associated with Stevens Unlimited, or under the name Sam Stading (phone: 612-710-4601).

If the vendor prefers to email an invoice for later payment, they may send it directly to Becki at withani@outlook.com . If a bill is mailed to the salon please immediately take a picture and send to Becki!

For any mailed correspondence, our billing address is:
Stevens Great PO Box 2075 Billings, MT 59103 .

In case of an urgent payment need, our Regional Support Leaders are equipped with a company credit card and can process a payment on the spot.

Facilities Basics

Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact. A facility request only needs to be completed if you are not intending to schedule repair yourself! Additionally if the cost of the repair is going to be above $500 you most have permission from your GM to schedule the repair.

By Spring 2026 all managers will be expected to schedule their own facility requests entirely. The facility request form will be modified to just report back completed repairs.

Recommended and Frequently Used Vendors

All of the vendors listed here have previously worked with us and likely already have a credit card on file or billing details associated with Stevens Unlimited, or under the name Sam Stading (phone: 612-710-4601).

If the vendor prefers to email an invoice for later payment, they may send it directly to Becki at withani@outlook.com . If a bill is mailed to the salon please immediately take a picture and send to Becki!

For any mailed correspondence, our billing address is:
Stevens Great PO Box 2075 Billings, MT 59103 .

In case of an urgent payment need, our Regional Support Leaders are equipped with a company credit card and can process a payment on the spot.

Fixed Assets Quarterly Schedule

This is the 2026 Calendar tentatively showing what Month and Week Fixed Assets will be at your salon for Quarterly Maintenance.

Facilities Tips

Below is a list of best practices and tricks used to keep your salon looking it’s best!

Shampoo Bowl Stains

Cleaning tough lime stains off the shampoo bowls can be resolved with an acidic tile/grout cleaner and completed with a kitchen and bath polish. Please use gloves and do a test area first to ensure no damage to the bowl! These products can be purchased at Home Depot or Lowes locally.

Rust on Chrome

Small areas of rust can be covered with heavy duty chrome colored spray paint. These products can be purchased at Home Depot or Lowes locally. Please take the chair outside to paint where there is ventilation.

Replacement Green Light Knobs

Recent reports indicate the finish on some Greenlight door and drawer knobs may be showing premature wear. If your salon is experiencing this issue, this hardware is covered under a one-year warranty and will be replaced at no cost if reported within 12 months of installation.

To order your free replacement hardware, please contact Stacy.Wendt@greatclips.com with the following information:

  • Salon Number 

  • Total Count: The exact number of Greenlight knobs that need to be replaced in your salon. 

  • Photo: A clear picture showing the damaged finish. 

Technology Basics

If the internet goes down in the salon or you need technical help please restart the Meraki modem as a first step. Then troubleshoot with the following:

One Net is our internet and phone provider in ALL LOCATIONS. 952-960-1010

ICS (for software issues like Online Check In) 1-800-735-1436

Foundation (for hardware issues like a monitor or Ipad not working) 1-844-928-2336.

If you have called all three of these resources and have no resolution, troubleshoot with your Regional Support or with Sam at 612-710-4601.

It is VITALLY important if your Online Check In goes down to call ICS immediately and persistently troubleshoot until it is resolved.

Below is picture of the Meraki router. The white light will show when everything is working correctly. It will show purple if you are running on your SIM card/backup internet.