Facilities and Technology

Facilities Emergencies

Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact. A facility request only needs to be completed if you are not intending to schedule repair yourself!

  • If you are unable to lock the door and it is time to close the salon, please contact Per Mar Security Services customer service at 1-866-441-7487. 

    If a lock is sticking or is hard to lock/unlock please fill out a Facility Request Form and wait for normal repair instead of an emergency after hours service call.

  • Remove the batteries from the thermostat, turn it off for 15 minutes, and insert brand new batteries.

    If this does not resolve the issue fill out a fill out a Facility Request Form and contact Sam via phone/text at 612-710-4601 to insure it is handled ASAP. Please ask other salons in your pod for space heaters or fans to temporarily relieve the situation. If no space heaters are available you may do a paid out to purchase one locally. Oftentimes it takes a few hours or sometimes even a day or two to find an available tech to come out so we must prepare for that scenario. If a tech arrives on site and needs roof access there is a list of codes further below for each salon.

    If you have NO HEAT, the temperature is supposed be lower than 20 degrees overnight, and have not heard back from Sam and it is within 2 hours of the salon closing, then you need to contact a technician directly. THIS IS ONLY AFTER TRYING UNSUCCESSFULLY TO REACH SAM. Twin Cities salons can call Fixed Assets at 763-200-9333. Duluth salons can call Jamar at 218-628-1027. Both of these companies have keys to our salons (however if there is an exterior mall door an employee will have to let them in.)

  • Check the Power
    Make sure the machine is plugged in securely and the outlet has power. Try plugging in another device to test the outlet. Also, check if the breaker has tripped in the fuse box.

    Inspect the Door/Lid
    Most washers and dryers won’t start if the door or lid isn’t fully closed or the latch is faulty. Open and firmly close it again.

    Look for Error Messages
    Some machines display error codes—write it down and look it up in the user manual (often available online with the brand/model number).

    Clean the Lint Trap (Dryer Only)
    A full lint trap can cause a dryer to stop or overheat. Clean it out and try restarting the cycle.

    Check the Water Supply (Washer Only)
    If the washer won’t fill, make sure the water valves are turned on and the hoses aren’t kinked or clogged.

    If this does not resolve the issue fill out a Facility Request Form , INCLUDING MAKE AND MODEL.

    It oftentimes can take a few days to find an available tech and/or order parts for a repair. Please plan an alternative plan with your team for this time period while waiting for repair. Some ideas include bringing laundry to a nearby location, having a stylist bring laundry home, or taking laundry to a laundromat. We cannot let the dirty laundry pile up indefinitely and must work as a team to find a temporary workaround.

  • Typically our landlords repair any roof issues or leaks at their cost. If the leak is found to be something unrelated to the roof, like the HVAC is leaking, we would then need to call the appropriate HVAC repair company. Always start with the landlord in a ceiling leak situation and they will point you in the correct direction!

Facilities Basics

Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact or follow the instructions under each facility category on this website. A facility request only needs to be completed if you are not intending to schedule repair yourself!

    • Credit card (MasterCard and Visa) stickers can be purchased directly from your bank or credit card processor.

    • "Store Hours" decals are purchased through the Facilities & Purchasing department. Contact: FPOrders@greatclips.com .

    • "Walk Right In" decals are available through Salon Innovations at (800) 433-5980.

    • "Product" decals are provided with your Salon Innovations product order.

    • “Hundreds of Styles, One Great Haircut” decals are available through Ideal Printers at (877) 377-0133.

  • The Relax design complete Merchandiser Price Tag System kit includes:

    • 25 individual plastic strips

    • 2 complete sets of price tags

    • 1 packet of set-up instructions

    • 1 set of planograms by SKU

    To order, contact Salon Innovations at (800) 433-5980. 

    Reference GC code: 2821K 

    Price: $134.95

    The Greenlight design Merchandiser Price Tag System kit includes:

    GL Small Merchandiser Price Tag Kit 

    • 40 plastic holders

    • 10 magnetic holders

    GL Large Merchandiser Price Tag Kit

    • 48 Plastic holders

    • 12 magnetic holders

    The Greenlight Merchandiser Price Tag Systems are available through Facilities & Purchasing. To order, email FPOrders@greatclips.com.

  • Lobby Area Walls: PT1 is Sherwin Williams SW7643 Pussywillow, primer/color A-87

    Cutting Area Walls: PT2 is Sherwin Williams SW7631 City Loft, primer/color A-87

    Focal (Rear) Walls: PT3 is Benjamin Moore 2045-20 Lawn Green, Primer Color 046

    For Sherwin Williams use Super Paint satin interior latex.

    For Benjamin Moor use Regal Select latex pearl finish #550.

  • Shop vacs are ordered by completing a facility request. We use 15 gallon Shop Vacs or Eye Vacs if an automated vaccuum is preferred.

  • Stations and desks are required to not have exposed screws or chipped laminate per Great Clips requirements. Edge guards, tool holders, and screw covers can be purchased directly from Facilities and Purchasing to be sent to the salon at F&POrders@greatclips.com .

  • Bathroom lightbulbs and sometimes even backroom lightbulbs can easily be replaced with a simple stop at Walmart and a paid out for the bulb. If a cutting floor lightbulb is out, and it urgently needs replaced (before Fixed Assets comes for quarterly maintenance), you can likely remove the lightbulb and buy a match at a nearby Home Depot or Menards. If replacing the light bulb does not resolve the situation then you may need to call an electrician for the ballast to be replaced.

  • Managers can order chair and sink replacement parts from the secure Collins Manufacturing website, salon.parts. This site is specifically for Great Clips franchisees and provides photos of all chairs and sinks in Great Clips salons.

    Please reach out to Sam if you need the username and password for salon.parts .

Recommended and Frequently Used Vendors

All of the vendors listed here have previously worked with us and likely already have a credit card on file or billing details associated with Stevens Unlimited, or under the name Sam Stading (phone: 612-710-4601).

If the vendor prefers to email an invoice for later payment, they may send it directly to Becki at withani@outlook.net.

For any mailed correspondence, our billing address is:
Stevens Great PO Box 2075 Billings, MT 59103 .

In case of an urgent payment need, our Regional Support Leaders are equipped with a company credit card and can process a payment on the spot.