Facilities and Technology

Facilities Emergencies

Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact. A facility request only needs to be completed if you are NOT intending to schedule repair yourself! Additionally if the cost of the repair is going to be above $500 you most have permission from your GM to schedule the repair.

By Spring 2026 all managers will be expected to schedule their own facility requests entirely. The facility request form will be modified to just report back completed repairs.

Any of the vendors listed below have previously worked with us and likely already have a credit card (ending in 1054 or 8788) on file or billing details associated with Stevens Unlimited, or under the name Sam Stading (phone: 612-710-4601).

If the vendor prefers to email an invoice for later payment, they may send it directly to Becki at withani@outlook.com . If a bill is mailed to the salon please immediately take a picture and send to Becki!

For any mailed correspondence, our billing address is:
Stevens Great PO Box 2075 Billings, MT 59103 .

In case of an urgent payment need, our Regional Support Leaders are equipped with a company credit card and can process a payment on the spot.

  • If you are unable to lock the door and it is time to close the salon, please contact Per Mar Security Services customer service at 1-866-441-7487 and ask specifically for emergency after hours repair.

    If a lock is sticking or is hard to lock/unlock please contact Per Mar and wait for normal repair instead of an emergency after hours service call.

    Our local tech can be reached at:

    dlall@floydlockandsafe.com

    Cell  612-363-6954

    If you do ever try to reach someone in lock or dispatch on the direct line and do not get either Sue in dispatch, D in lock sales or Pat who is the lock manager just hang up and try back in a few minutes or just simply contact D at the contact info above.

  • Remove the batteries from the thermostat, turn it off for 15 minutes, and insert brand new batteries.

    If this does not resolve the issue please contact contact a vendor and schedule repair yourself using the preferred vendor list at the bottom of this page and contact.

    Please ask other salons in your pod for space heaters or fans to temporarily relieve the situation. If no space heaters are available you may do a paid out to purchase one locally.

    Oftentimes it takes a few hours or sometimes even a day or two to find an available tech to come out so we must prepare for that scenario. If a tech arrives on site and needs roof access there is a list of codes further below for each salon.

    If you have NO HEAT, the temperature is supposed be lower than 20 degrees overnight, and it is within 2 hours of the salon closing, then you can contact an emergency technician directly. Twin Cities salons can call Fixed Assets at 763-200-9333. Duluth salons can call Jamar at 218-628-1027. Both of these companies have keys to our salons (however if there is an exterior mall door an employee will have to let them in.)

  • Check the Power
    Make sure the machine is plugged in securely and the outlet has power. Try plugging in another device to test the outlet. Also, check if the breaker has tripped in the fuse box.

    Inspect the Door/Lid
    Most washers and dryers won’t start if the door or lid isn’t fully closed or the latch is faulty. Open and firmly close it again.

    Look for Error Messages
    Some machines display error codes—write it down and look it up in the user manual (often available online with the brand/model number).

    Clean the Lint Trap (Dryer Only)
    A full lint trap can cause a dryer to stop or overheat. Clean it out and try restarting the cycle.

    Check the Water Supply (Washer Only)
    If the washer won’t fill, make sure the water valves are turned on and the hoses aren’t kinked or clogged.

    If this does not resolve the issue please contact a vendor and schedule repair yourself. Please see the preferred vendor list at the bottom of this page and contact.

    It oftentimes can take a few days to find an available tech and/or order parts for a repair. Please plan an alternative plan with your team for this time period while waiting for repair. Some ideas include bringing laundry to a nearby location, having a stylist bring laundry home, or taking laundry to a laundromat. We cannot let the dirty laundry pile up indefinitely and must work as a team to find a temporary workaround.

  • Typically our landlords repair any roof issues or leaks at their cost. If the leak is found to be something unrelated to the roof, like the HVAC is leaking, we would then need to call the appropriate HVAC repair company. Always start with the landlord in a ceiling leak situation and they will point you in the correct direction!

  • It is of the utmost importance that our exterior signs are always in working order, lit corectly, and visible to the customers. Typical issues we see are timers not being set correctly or a bulb needing replaced. Please treat a dark sign with extreme urgency!

    You are able to contact any local exterior sign repair company to schedule a service call. In the past we have typically used the following companies.

    Albrecht Sign Company at  (763) 754-2899. https://albrechtsigns.com/

    Yesco at (763) 432-6923 https://www.yesco.com/twincities/

Facilities Basics

Facility Issues can be resolved a variey of ways. Any stylist or manager is able to put in a Facility Request to ask for repair. ALTERNATIVELY if the manager would prefer to contact a vendor and schedule repair yourself please see the preferred vendor list at the bottom of this page and contact. A facility request only needs to be completed if you are not intending to schedule repair yourself! Additionally if the cost of the repair is going to be above $500 you most have permission from your GM to schedule the repair.

By Spring 2026 all managers will be expected to schedule their own facility requests entirely. The facility request form will be modified to just report back completed repairs.

    • Credit card (MasterCard and Visa) stickers can be purchased directly from your bank or credit card processor.

    • "Store Hours" decals are purchased through the Facilities & Purchasing department. Contact: FPOrders@greatclips.com .

    • "Walk Right In" decals are available through Salon Innovations at (800) 433-5980.

    • "Product" decals are provided with your Salon Innovations product order.

    • “Hundreds of Styles, One Great Haircut” decals are available through Ideal Printers at (877) 377-0133.

  • The Relax design complete Merchandiser Price Tag System kit includes:

    • 25 individual plastic strips

    • 2 complete sets of price tags

    • 1 packet of set-up instructions

    • 1 set of planograms by SKU

    To order, contact Salon Innovations at (800) 433-5980. 

    Reference GC code: 2821K 

    Price: $134.95

    The Greenlight design Merchandiser Price Tag System kit includes:

    GL Small Merchandiser Price Tag Kit 

    • 40 plastic holders

    • 10 magnetic holders

    GL Large Merchandiser Price Tag Kit

    • 48 Plastic holders

    • 12 magnetic holders

    The Greenlight Merchandiser Price Tag Systems are available through Facilities & Purchasing. To order, email FPOrders@greatclips.com.

  • Lobby Area Walls: PT1 is Sherwin Williams SW7643 Pussywillow, primer/color A-87

    Cutting Area Walls: PT2 is Sherwin Williams SW7631 City Loft, primer/color A-87

    Focal (Rear) Walls: PT3 is Benjamin Moore 2045-20 Lawn Green, Primer Color 046

    For Sherwin Williams use Super Paint satin interior latex.

    For Benjamin Moore use Regal Select latex pearl finish #550.

  • Shop vacs are ordered by completing a facility request OR you can ask your GM to purchase locally at a Home Depot, Menards, etc. We use 15 gallon Shop Vacs or Eye Vacs if an automated vaccuum is preferred.

  • Stations and desks are required to not have exposed screws or chipped laminate per Great Clips requirements. Edge guards, tool holders, and screw covers can be purchased directly from Facilities and Purchasing to be sent to the salon at F&POrders@greatclips.com . There is a credit card on file ending in 1054 for the Twin Cities and 8788 for Duluth salons to charge the purchase to .

  • Bathroom lightbulbs and sometimes even backroom lightbulbs can easily be replaced with a simple stop at Walmart and a paid out for the bulb. If a cutting floor lightbulb is out, and it urgently needs replaced (before Fixed Assets comes for quarterly maintenance), you can likely remove the lightbulb and buy a match at a nearby Home Depot or Menards. If replacing the light bulb does not resolve the situation then you may need to call an electrician for the ballast to be replaced.

  • We have a large extra stock of chair and shampoo parts at either our Ham Lake or Buffalo location salons. Please reach out to that salon manager specifically and call the salon first to see if a part can be picked up.

    If no part is available, managers can order chair and sink replacement parts from the secure Collins Manufacturing website, salon.parts. This site is specifically for Great Clips franchisees and provides photos of all chairs and sinks in Great Clips salons.

    Please reach out to Sam if you need the username and password for salon.parts .

  • Most minor bug, ant, or insect issues can be resolved quickly with a simple, local solution. For occasional ants, spiders, or similar pests, please make a paid out to purchase pest-control products from Target or Walmart and address the issue promptly.

    A key prevention factor in avoiding pest problems is keeping the back room clean and food-free. Snacks, treats, open drinks, and garbage left in the back room are one of the biggest attractants for insects. Even small crumbs, candy wrappers, or uncovered trash can quickly draw ants and other pests into the salon.
    Best practices include:

    • Store snacks in sealed containers only

    • Remove food and garbage daily

    • Keep trash cans covered and emptied regularly

    • Wipe down counters, break areas, and floors consistently

    Being proactive with cleanliness greatly reduces the likelihood of pests becoming a recurring issue.

    Bees or hornets should typically be handled by contacting the landlord, as these are usually exterior or structural concerns.

    If a deeper or ongoing pest issue exists that cannot be resolved with basic products, please submit a Facility Request and request a pest technician. Pest companies often require ongoing service contracts, which is why we aim to resolve minor issues internally whenever possible before escalating.

Recommended and Frequently Used Vendors

All of the vendors listed here have previously worked with us and likely already have a credit card on file or billing details associated with Stevens Unlimited, or under the name Sam Stading (phone: 612-710-4601).

If the vendor prefers to email an invoice for later payment, they may send it directly to Becki at withani@outlook.com . If a bill is mailed to the salon please immediately take a picture and send to Becki!

For any mailed correspondence, our billing address is:
Stevens Great PO Box 2075 Billings, MT 59103 .

In case of an urgent payment need, our Regional Support Leaders are equipped with a company credit card and can process a payment on the spot.

Fixed Assets Quarterly Schedule

This is the 2026 Calendar tentatively showing what Month and Week Fixed Assets will be at your salon for Quarterly Maintenance.

  • Both Jamar and Fixed Assets have master keys to all salons in our company. Fixed Assets does all quarterly maintenance and many repairs company wide. Jamar helps in emergency situations in Duluth.

    Jamar (Duluth area)
    dispatch@jamarcompany.us
    218-628-6020

    Fixed Assets (All salons)
    service@fixedassetsmn.com
    763-200-9333

  • JM Electric, LLC (Blaine and north area)
    612-201-6319
    http://www.jmelectricmn.com/

    Ready Watt Electric (Blaine/West Metro)

    Scott Eichmann

    763-227-7817

    Knight Light Electric (Circle Pines)
    612-930-6033
    https://www.knightlightelectricians.com/

    Mully Electric (Buffalo)
    763- 445-0080
    dylan@mullyelectric.com

    August Electric (St Cloud)
    320-251-2658

    Duluth Electrical

    218-390-2819 (okay to text)
    http://www.duluthelectrical.com/
    john@duluthelectrical.com

    NEI Electric
    http://www.neielectric.com/
    St. Paul
    651-771-1000
    St Croix Falls WI
    715-483-3854

  • Finken Plumbing and HVAC
    https://finkens.com/
    877-346-5367
    Locations in Brooklyn Park, Litchfield, St. Cloud

    MidSota Plumbing and Heating
    St. Cloud
    320-251-2720
    https://midsotaplumbing.com/contact/

    DripDrop Plumbing
    Serves Pine City and Cambridge
    https://www.dripdropplumbingmn.com/
    651-210-9175
    dripdropplumbing@gmail.com

    Bredal Plumbing
    763-424-2646
    Plymouth and Blaine

    Comfort Systems Plumbing
    St. Croix Falls WI
    715-483-9036
    info@comfortsystems.org
    https://www.comfortsystems.org/

    TM Johnson Plumbing & HVAC
    Tom Johnson
    763-689-3141
    tom@tmjohnsonbros.com
    Cambridge

    Aqua Wizard /Jason

    located in New Brighton, serves Blaine and metro area
    763-464-2101

    RJ Mehrman and Sons
    218-525-9974
    Duluth Area

    Hometown Plumbing

    located in Ham Lake, has done repairs in Blaine, NW, SCF and usually very fast same day service
    763-755-6886
    www.hometownplumbing.net
    hometownplumbing@comcast.net

    Abel Plumbing

    West metro plumber for anywhere within a 35 mile radius of Buffalo. Will service Plymouth, Blaine also.

    952-292-3948

    info@abelplumbingmn.com

  • Comfort Matters

    Preferred Metro area vendor

    763-515-0166
    Monticello, Buffalo, Big Lake, Robbinsdale, Plymouth, Blaine, Rogers

    Limitless Mechanical (Willmar)

    320-455-7295

    BK Plumbing and Heating (Willmar)
    320-905-5542

    Plumbing and Heating of Willmar
    320-235-4962

    Foster Mechanical
    Hutchinson
    320 583 2551
    seth@fostermech.com

    Airtech Thermex
    952-278-4621
    Jolsen@airtechthermex.com
    Plymouth

    Finken Plumbing and HVAC
    https://finkens.com/thank-you/
    877-346-5367
    Locations in Brooklyn Park, Litchfield, St Cloud

    Air Max LLC
    PO Box 364
    Rockville MN 56369
    (320) 252-5602
    Service St. Cloud and Sartell

    Carlson & Stewart

    St Cloud

    507-532-2576

    McDowall Comfort Management
    Waite Park, MN
    320-203-9336
    mcdowallco.com
    Service St. Cloud Sartell and Hutch

    Air Mechanical

    Circle Pines and metro area
    customerservice@customerservice.airmechanical.com
    763-434-7747

    Gartner Refrigeration

    Rick
    218-722-4439
    For Cloquet/Duluth

    Carlson Duluth Company
    218-727-0063

    JoJo's Comfort Air

    Out of SCF but willing to travel to Pine City, Cambridge
    651-242-0577
    jojoscomfort@gmail.com

    TM Johnson Plumbing & HVAC
    Tom Johnson
    763-689-3141
    tom@tmjohnsonbros.com
    Cambridge

    MidSota Plumbing and Heating
    St. Cloud
    320-251-2720
    https://midsotaplumbing.com/contact/

  • Appliance Solutions

    Ham Lake Office-651-300-1410 After Hours Emergency 651-755-2584
    https://appliancesolutionsmn.com/contact/

    M&H Appliances (St Cloud)

    320-251-9581

    Ontime Appliance Repair Service (Blaine)
    612-636-1370

    Omega Force Appliance Repair

    (out of Rogers, serves St. Cloud, Twin Cities, Western WI)

    763-390-6267

    Kostreba Appliance Services Center St. Cloud
    (320) 255-1180
    https://kostrebaappliance.com/

    Apple River TV and Appliance (for Saint Croix Falls) 715-268-7882

    Daak Refrigeration & Appliance (Hutchinson)

    320-587-6613

    The HomeSource Store (Hutchinson)

    320-234-6700

    Daugherty Appliance

    Duluth

    218-722-3925

    Cloquet

    218-879-1575

    Stronghammer Appliance (Blaine, West Metro, Plymouth)

    612-930-2349

  • Albrecht Sign Company at (763) 754-2899

    https://albrechtsigns.com/

    Yesco at (763) 432-6923

    https://www.yesco.com/twincities/

  • Miller Duluth and Cloquet locations:

    Alex | C S Window Washing 218-800-7337

    Denfeld location:

    Radiant Windows 218-721-2323

    Hutchinson and Willmar

    Squeegee & Me 320-365-1247


    Twin Cities salons are serviced by:

    Citywide 763-421-3345

Facilities Tips

Below is a list of best practices and tricks used to keep your salon looking it’s best!

Shampoo Bowl Stains

Cleaning tough lime stains off the shampoo bowls can be resolved with an acidic tile/grout cleaner and completed with a kitchen and bath polish. Please use gloves and do a test area first to ensure no damage to the bowl! These products can be purchased at Home Depot or Lowes locally.

Rust on Chrome

Small areas of rust can be covered with heavy duty chrome colored spray paint. These products can be purchased at Home Depot or Lowes locally. Please take the chair outside to paint where there is ventilation.

Technology Basics

If the internet goes down in the salon or you need technical help please restart the Meraki modem as a first step. Then troubleshoot with the following:

One Net is our internet and phone provider in ALL LOCATIONS. 952-960-1010

ICS (for software issues like Online Check In) 1-800-735-1436

Foundation (for hardware issues like a monitor or Ipad not working) 1-844-928-2336.

If you have called all three of these resources and have no resolution, troubleshoot with your Regional Support or with Sam at 612-710-4601.

It is VITALLY important if your Online Check In goes down to call ICS immediately and persistently troubleshoot until it is resolved.

Below is picture of the Meraki router. The white light will show when everything is working correctly. It will show purple if you are running on your SIM card/backup internet.