Monthly Expectations

Send Completed Bonus Sheet to GM

Ensures bonus calculations are correct and manager ispaid accordingly.

Post Monthly Goals to Team in Band and in Salon

Helps motivate the team and encourages them to hit their goals.

Post Deposit Log in Band Additionally with the End of the Month

Deposit logs ensure accountability for salon finances. Deposits should be brought to the bank every week night. If a night drop is not available on the weekends deposits can wait until Monday but it ALWAYS best to bring deposits daily to the bank when possible. A Deposit Log must be kept daily in the salon and signed off at both open and close. Our starting drawer fund is always $250.

Deposit logs must be sent to our BAND chat weekly by any salon manager or member of your team on Sundays at close or Mondays at the latest. They also must be sent additionally at the end of the month to the BAND chat.

Deep Clean the Bathroom

Bathrooms should be deep cleaned weekly and by the manager specifically at least once a month. When a manager deep cleans the bathroom it leads the team by example and ensures good customer perception. Our restroom is used by many guests each day, and keeping it spotless reflects the high standards of our business. A clean restroom supports a clean, professional salon experience for all guests.

This includes sanitizing the toilet, sink, counters, mirrors, and mopping floors. Restock if necessary.

Review Next Months PTO Requests and Update Weekend Calendar

Keeps the weekend schedule for stylists updated andvisible and ensures adequate staffing.

Share Out a GCU Video or Salon Innovations Video

The Salon Innovations channel can be followed at https://www.youtube.com/@SalonInnovations

Sharing out regularly educational videos from Salon Innovations and Great Clips University is one of the easiest ways to level up your whole team. Think of it as giving everyone quick, bite-sized coaching right when they need it.

• When your team is working toward a specific goal, check GCU to see if there’s a video that supports that focus. Use the content to reinforce what you’re already coaching on.

• If a stylist is struggling with retail conversations, send them a product education video. Sometimes hearing it explained clearly helps it click.

• If a new trend cut is blowing up, share a video that breaks it down so your team can stay current and confident.

• When someone avoids a particular haircut, or keeps getting re-dos on the same style, point them to a video that walks through the technique step by step.

• Keeping your stylists learning keeps them sharp, motivated, and consistent—and that creates better client experiences.

• The more knowledgeable they are with recommending the right products, the stronger the client trust becomes and the more likely those clients are to return.

• Knowledge builds confidence. Confident stylists take more clients, try new techniques, and grow faster.

• And if you see leadership potential in someone, start linking them to LEADS content so they can begin developing those skills early.

In short: videos are a simple tool that multiply your coaching, build confidence, and help the whole salon get better, quickly and consistently. Let the content do the work for you.

Complete a Customer Perception Checklist

This checklist helps us see the salon the way our clients do. Customers notice what we might overlook with the lobby, salon cleanliness, broken items, how they’re greeted, and whether our Five Steps are happening every time. We judge our work from behind the chair-but clients judge from the lobby. Their first impression is our responsibility!

By reviewing the salon from the customer’s point of view once a month, managers and stylist can spot what clients see first, fix little things before they become big problems, ensure our standards match our brand, and create a great experience from the moment customers walk in.

You can find a Customer Perception Checklist on the “Salon Forms” web clip which gives you fast access to forms directly from the iPad home screen, rather than from the Employee Options menu within Styleware POS. Please note: These forms will no longer be available in the GCU Toolbox.

Order Salon Supplies by the 15th

Ensures that the salon is well-stocked, reducing last-minute issues or shortages. Supplies are ordered through a combination of platforms.

Lucascide, printer ink, filters, receipt paper are ordered using the Facility/Supply Request Form. This must be done MONTHLY by the 15th and will be delivered a few days after the 15th.

Innovative Solutions is used for other office supplies or cleaning supplies, as well as suckers, toilet paper, paper towels, etc. as needed.  Our monthly Innovative Solutions budget for each salon is $100.

How to Order on Innovative Solutions:

• Go to https://innovativeos.com

• Username is SALONNAMESALONNUMBER Password is SUPPLIES. If there is a zero at the start of the number do NOT include it.

• Search for the items you need, either by category or  by Favorites list.

• Add to cart and continue until you have everything you need.

• Once you finish ordering it goes to Sam for approval before it is shipped, but usually comes to the salon within a few days.

Audit Every Station to Check for Board Requirements

State sanitation requirements are non-negotiable, and maintaining a clean, compliant salon starts with each stylist. Clean stations, clean tools, and proper sanitation practices are a stylist’s responsibility every single day. Managers oversee the process to make sure standards are being met, protect our guest experience, and keep the salon inspection-ready at all times.

A self-inspection checklist is available on Google Drive and should be used regularly. Key things to watch for include:

• Licenses posted and current for every stylist scheduled as an active employee

• No rips, tears, or damage to any chair upholstery

• All tools and implements clearly labeled as Clean or Used

• The most recent state inspection posted in the lobby

• Shampoo bowls free of hair—especially in the drain

• Clean implement containers actually containing only clean implements

• Towels on the station swapped for fresh ones between every client

Staying on top of these details keeps us compliant, protects our license, and most importantly, shows every guest that we take their safety and experience seriously.

Clean All Retail Shelves

Ensures cleanliness from a customer’s perspective.

Complete Retail Inventory, Order Backbar and Retail

Ensures that the salon is well-stocked, reducing last-minute issues or shortages.

Pre Order Any Promotional Items

Ensures that the salon is well-stocked, reducing last-minute issues or shortages.

Connect with a Former Employee and See How They Are Doing

Continues to Build Relationships for Potential Employment.

Check Birthday List and If Anyone Needs License Renewal

Keeps Salon Compliant with State Laws

Audit Salon Facilities with a PGP Checklist

This keeps the salon compliant with State Laws and GC Policies. A full checklist can be printed from Google Drive at https://drive.google.com/file/d/14FtUqu1qDE0fe-GHYCxZwurKd2HIzTs2/view

A PGP happens every 9 months, a GC Operations Specialist visits our salons to ensure we are meeting brand standards and providing a great guest experience. Strong PGP score = Strong Reputation + Support for continued investment in our salons.

Stations

• No ripped or torn chairs

• Chrome clean and rust free

• All knobs and hardware intact

• No storage containers, personal items or clutter

Floor & walls

• Flooring free of stains/damage

• Walls not chipped or peeling

• Paint in good condition

Retail/branding

• Price tags correct (yellow vs clear as required)

Lighting & fixtures

• All lights working 

• Ceiling tiles clean (no stains from past leaks)

Lobby experience

• Chairs in good conditions

• Carpet clean (no separtions)

• Window tint (replaced if needed)

• Doors working properly

Exterior standards

• Hours posted correctly (not handwritten)

• Vinyl and signage clean and accurate

• Outside lights bright and working

Plan a Team Outing or Meeting

Every manager should plan a salon outing every quarter. Some examples of what has been done in the past include:

• Bowling

• Dinner

• Laser tag

• Painting party

• Escape rooms

When you and your team come up with a event please bring information to your Regional Support leader with date, event, and cost per person. We usually plan for between $20-$25 per person. Once you have the head count on who will attend, please arrange with your Regional Support leader for reimbursement or to arrange pre-payment.