Regional Support GM Resources

This must be completed by the manager every time there is an employee termination or by the stylist if they are going on an LOA (gone more than 7 consecutive days).

Quit/Leave Form

This form needs to be filled out everytime a Manager or Stylist is given a raise. It automically notifies Becki and Sam that a raise needs changed in Paychex. You do not need to further email Becki unless you made a mistake on this form. If you ONLY enter the raise in the iPad, this doesn’t notify Becki or Sam that a change needs to be made!

This can also be used if you are submitting a receipt for a personal purchase that needs reimbursed.

Employees use this form to request Student Loan or CE Reimbursement.

Raise Form

This form must be submitted monthly by the first Friday in order to pay out Manager Bonuses. If it is not submitted by Friday evening the Bonus will be delayed.

Bonus Form

This is an electronic version of the Stevens Employment Application. It is designed for an employee to fill out while the Manager or GM is interviewing them at the same time.

The bottom box MUST have a start date and rate of pay entered by the Manager or GM. If this information is unknown (example, stylist isn’t sure about exact start date, or Manager doesn’t know base rate), you should NOT complete this until you have that information.

If the stylist was referred to us by another employee this MUST be listed on the application in order for Becki to start the referral bonus. You do not need to email Becki additionally as long as this was noted on the application.

It is NOT designed to be filled out entirely by the New Hire without a Manager present.

Employment Application Link

If you write a check to an employee for a loan, or to pay a different vendor, please take a picture of the check and immediately email to Becki for record keeping. This ensures the loan is recorded correctly. All employees must fill out the loan form regardless of how they get the loan paid to them.

All new graduates earn a toolkit when they complete Academy, and have their license activated. Managers can use this form to be printed out and called in to Salon Innovations, or filled out and emailed in with the SKUs listed as an example.

Sample Order Form with SKUS

These are the slides that can be used during the interview process to give candidates an overview of our company. It also helps give professionalism to you as an interviewer. Please do not feel like you need to use every single slide in it’s entirety or with great detail. We don’t want the candidate bored and feeling like they didn’t get to talk. Use the slides that seem relevant to that particular candidate and skip what seems unnecessary.

Interview Slides Link

This form should be completed at the start of each month with every manager.

SMBP template

This scorecard tracks company wide smaller budger items like supplies, backbard, paid outs, and other hours. GM should check this monthly and use it to complete their SMBP. It will be updated by the 7th of each month.

Financial Scorecard Link

Verify that your New Hires have been onboarded correctly by viewing the summary spreadsheet of survey responses.

Onboarding Completion Summary

As Onboarding occurs the New Hire trello board must be completed by the GM to see the overall picture of completions.

GCU and Academy/Leads Completions can be looked at in the Performance Manager section of GCU. As soon as you designate someone with a Manager status in the Employee App LEADS will be assigned and expected to be completed within 60 days.

If a manager is unable to resolve a complaint at the salon level and it is escalated to the GM, we must remember the number one goal is to deescalate the customer and avoid any sort of negative social media posting. Our reputation overall is more important than any one haircut ticket being refunded.

Any customer complaints that are emailed in via GC corporate are automatically responded to via an email that looks like it comes from Sam.

GMs should reach out additionally to the customer as soon as they are able to and try to resolve the situation. If the only satisfactory resolution is a refund, GMs may write the customer a check back and mail directly to them along with a Customer Complaint response letter. GMs also could mail a voucher for a Free Haircut if the customer is happy with that resolution instead.

Customer Complaint Response Letter

Once the customer has been taken care of it is important to work with the manager on what steps need to be taken with whichever stylist served the customer that was dissatisfied.

Only GMs and Salon Owners have access to Insite. This is a huge hub of corporate created news, operational resources, corporate processes, and tools to run salons effectively.

Insite Link

Reporting platform used to pull company wide metrics.

My Reports Link